Welcome to PriceKing.co.ke! We strive to provide our customers with the best shopping experience and top-quality products. However, if you are unsatisfied with your purchase, our hassle-free Same-Day Refunds and Returns Policy ensures you get your money back promptly. Please read the details below to understand our return and refund process.
1. General Refunds and Returns Policy
We offer a same-business-day full refund if you are unsatisfied with your purchase. Customers are required to cover the return shipping costs, and the refund will be issued upon receipt of the returned item.
Key Points:
- Refunds are processed on the same business day upon receiving the returned item.
- Customers must cover the return shipping costs.
- Returns must be initiated within 3 days of receiving the item.
- Items must be in their original condition, unused, and with packaging intact.
2. Eligibility for Refunds & Returns
The following conditions apply:
2.1 Eligible Products
We accept returns for a wide range of products, provided they meet the required conditions:
- Electronics: Must be returned with all accessories, manuals, warranty cards, and original packaging. Items that have been damaged, altered, or show signs of use will not be accepted.
- Home Appliances: Large and small appliances such as refrigerators, microwaves, and blenders must be returned unused, with original packaging and all accessories.
- Clothing & Footwear: Items must be unworn, unwashed, and returned with all original tags and packaging.
- Beauty & Personal Care: Only unopened and sealed products can be returned due to hygiene concerns.
- Furniture & Home Décor: Must be returned in their original condition without scratches, stains, or signs of assembly.
- Fitness & Gym Equipment: Items such as dumbbells, treadmills, and resistance bands must be returned in unused condition with all accessories included.
- Toys & Baby Products: Unopened and unused products are eligible for return.
- Books & Stationery: Must be in new condition without writing, markings, or torn pages.
- Automotive Accessories: Must be unused, with original tags and packaging.
- Pet Supplies: Unused items with original packaging may be returned.
2.2 Non-Eligible Products
Some items cannot be returned due to hygiene, safety, and regulatory restrictions:
- Personal hygiene products: Razors, toothbrushes, skincare items, hairbrushes, and other hygiene-related products cannot be returned once opened.
- Perishable goods: Food, beverages, supplements, and other perishable items cannot be returned once opened.
- Undergarments & Swimwear: For hygiene reasons, returns are not accepted once these items have been worn or removed from their original packaging.
- Customized or Personalized Items: Items that have been customized, engraved, or specially made to order cannot be returned.
- Digital Downloads & Gift Cards: Non-returnable due to their nature.
- Software & Video Games: Opened software, CDs, DVDs, and video games cannot be returned.
- Hazardous Materials: Items classified as hazardous (e.g., flammable liquids, chemicals) are not eligible for return.
3. Return Process
Step 1: Initiate a Return
To start the return process, email [email protected] with your order details, reason for return, and proof of purchase.
Step 2: Ship the Product Back
- Pack the item securely in its original packaging.
- Send it via a trusted courier at your cost.
- Provide us with the tracking number.
Step 3: Refund Processing
- Once we receive and inspect the item, we will issue a full refund on the same business day.
- Refunds will be processed via the original payment method.
- Depending on your bank, it may take 1-3 business days for the refund to reflect.
4. Defective or Damaged Items
If you receive a defective or damaged item, contact us within 24 hours of delivery. We will cover the return shipping costs and provide:
- A replacement at no additional cost OR
- A full refund, including shipping fees.
To report a damaged item, email [email protected] with clear photos of the damage and your order details.
5. Exchanges
If you wish to exchange an item:
- Return the original item by following the return process.
- Place a new order for the item you want.
Exchanges follow the same conditions as refunds.
6. Late or Missing Refunds
If you have not received your refund after 3 business days, please:
- Check your bank account again.
- Contact your bank or payment provider.
- If the issue persists, email [email protected] for assistance.
7. Contact Us
For any refund or return inquiries, contact our support team:
- Email: [email protected]
- Phone: +254112891224
- Address: Tom Mboya Street, Nairobi
By shopping with PriceKing.co.ke, you agree to this Refund & Return Policy. We appreciate your trust and are committed to providing an excellent shopping experience!
PriceKing.co.ke – Kenya’s No.1 eCommerce platform for Electronics, Cosmetics, Supplements & More!